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Customer Relationships
Your members or customers belong to you. You are responsible for all communications with them. - When your customer places an order with you, it is your responsibility to obtain payment.
- We will advise you that an order has been shipped; should you wish for your customer to be notified, you must do it.
- Should an order be damaged in transit, we will inform you; it is your responsibility to notify your customer.
- Should any questions arise on which items are to be shipped, we will ask you for clarification; you will need to get any additional information you might require from your customer.
In short, we do not contact your customers, on your behalf or on ours.
Payment Policy
We accept payment by check or major credit card. For all fulfillment accounts, we require that the orders be prepaid or that pre-authorization has been given for charges to be made against a credit card. We process a charge to your account when an order is to be shipped on your behalf.
Should your volume increase, we may choose to summarize all orders shipped on your behalf during a given week, forward a statement invoice, and charge your credit card at the end of the week for the total amount due us.
We expect payment to be rendered when due. Should a periodic charge to your account be declined we will contact you to resolve the matter. You will be responsible for any expense incurred in collecting the debt. If a payment has not been resolved in a timely manner, we may suspend or stop shipping orders on your behalf.
Ordering
If you are pre-paying by check, you can mail your shipping request with payment to Kokopelli Distributors, P.O. Box 353, Brandon, VT 05733. If you have pre-authorized credit card charges, you can fax your shipping request to us at (802) 247-4114 or send it via e-mail to FulfillmentOrders@KokopelliLtd.com. We will work with you to determine the best method for your account.
Shipping Charges
All products are normally shipped from our warehouse in Vermont via UPS or FedEx Ground. We will ship via alternate means (e.g., Overnight, Second Day Air) at your request. You will be charged the UPS or FedEx tariff rate.
Order Minimum
All orders are subject to an order minimum of $15.00; we will ship an order containing products that total less, but you will still be charged the order minimum.
Other Charges
All items we ship on your behalf must be packaged for transit using environmentally friendly packing materials. A processing fee of $2.00 will be added to each order to help offset the cost of packing your order for shipment.
Labelling
If you wish, we will put your name and return address on all packages we ship on your behalf, or we can ship your packages out under Kokopelli Distributors name and return address. We will work with you when we establish your account to secure the necessary set-up for our shipping operation.
Back Orders
We make every effort to maintain an ample inventory of the products we offer; on occasion, however, our stocks may be depleted. This may result in our being unable to fill all or part of your order in a timely manner. Should this happen, we will contact you to let you know and will handle the order as you specify. You are never charged for items that have not been sent on their way.
Product Returns
We do not accept returns on behalf of the organizations for whom we drop ship orders. It is the responsibility of the organization through whom the retail order was placed to handle any returns and customer account credits.
We do not warranty in any way the products your customers purchase through you. Should your customer not be satisfied with a product they purchased and tried, it is your responsibility to handle the situation.
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